Policies

Policies are as follows

Payment Policy: Payment is due upon completion of service. Payment can be made in the form of cash, check or through Venmo at this time. I kindly ask if you leave during the cleaning service and are paying with cash or check. The payment be made before you leave in the event you are not back before the completion of cleaning service, unless you are paying through Venmo. Please be advised, there will be a late fee of thirty dollars for every day the client's payment is overdue.

Cancellation Policy: If a client needs to cancel or reschedule their cleaning service, please provide a seventy two hour notice. Cancellation made less than a seventy two hour notice will result in a seventy percent fee of the cleaning service rate before the clients next scheduled appointment. For reoccurring clients (weekly and bi-weekly), if three or more short-notice cancellations occur within the calendar year, we will reevaluate your cleaning needs.

Plumbing and Electrical Policy: During the cleaning service all sinks, tubs and toilets have to be functional to ensure a through cleaning service. Electricity and water must be working upon my arrival. This is to provide effective, reliable, high quality service. 

Valid Quotation Policy: All quotes are valid for thirty days from the date of the quotation. If acceptance is received after this period has lapsed, the cleaning service quote may be required to be requoted.

Lockout Policy: If for any reason I am unable to enter the premises upon arrival for your scheduled cleaning service. I will give the client a call. I allow for a half an hour grace period and wait. After the half an hour and the client is not there I will leave.  The client will then be liable for fifty percent of the cleaning service estimate and is due before the client may reschedule. 

Supplies and equipment: I supply my own cleaning products and equipment. Trash liners are the responsibility of the client to provide. If the client has a product or equipment preference the client is to provide it at the client's expense. 

Changes in Home Conditions: My cleaning rates are based on an initial assessment of your home. If substantial changes occur (e.g., new roommates, new pets, undergoing renovations, adding rooms, or clutter), I reserve the right to adjust rates or cleaning time accordingly. Any rate changes will be discussed with you before your next cleaning service appointment. 

Clutter Policy: For reoccurring clients, if there is an area of your home that has excessive clutter I may skip it during the cleaning process as it hinders my ability to efficiently and effectively clean the area. I kindly ask that upon arrival of your cleaning service the client tidies the home. This is to provide the best service possible. Please note that I may reserve the right to an rate change for any reason. I will contact you first and we will go from there. 

Heavy appliance and furniture Policy: It is the responsibility of the client to move any heavy appliances or furniture. This is to prevent damage to flooring, the appliances or the furniture themselves. I kindly ask that all requests to clean behind heavy appliances or furniture be made at least a week prior to cleaning service. This is to ensure fair scheduling, and allows me to continue offering reliable, high quality service to all clients. There will be an adjusted cleaning service rate, discussed at the time of notice for this service. 

Climbing and Ladder Policy: I utilize a utility step stool and adjustable handled tools for cleaning high to reach surfaces, I will not use ladders. This is to prevent injury to myself and/or damage on the premises. In the event that there is surface out of my reach using my utility step stool and adjustable handled tool, I will communicate that during the In Home Evaluation.

Crated Pet Policy: I prefer pets to be crated during the time of cleaning service especially if the client is not home. Pets act differently when owners are not home. At any time during the cleaning service I feel threatened by the client's pet while they are not home. I may leave for my own safety and the client is liable for the full amount cleaning service rate and is due before the client may reschedule. 

Biohazard Policy: I do not provide biohazard cleaning services. Which includes any biohazard materials such as vomit, urine, feces and blood. It is the responsibility of the client to arrange for a biohazard cleaning specialist in the event that such materials are present on the premises. I will skip that area during cleaning service and the client will be liable for the full amount of cleaning service rate. 

Satisfaction Guarantee: The client is to give me a call within twenty four hours after the cleaning service and I will come over and reclean that specific area. I do not give full refunds.